The best dentist/patient relationships are built on trust as a result of open communication. However, occasionally a problem develops in the dentist/patient relationship. If this has occurred with your dentist, the Illinois State Dental Society (ISDS) recommends the following:
If you are still not satisfied after taking the above steps, ISDS offers a "Mediation and Clinical Peer Review" program designed to resolve conflicts between a dentist and a patient. Conflicts must be of a clinical nature regarding appropriateness or quality of care. For a review to occur:
The mediation and clinical peer review process does not review cases concerning:
The process begins when you complete a Request for Review of Dental Services Form and submit it to ISDS. If ISDS decides that your complaint is appropriate for the process, it will be sent to a local dentist who will attempt to mediate your dispute. The local dentist will review the facts of the case, talk to the involved parties when necessary, and attempt to find a solution that is acceptable to all parties. If mediation is unsuccessful, a clinical peer review hearing will be scheduled. Three dentists (not including the Mediator) will meet with both parties and review the case documentation and if needed, perform a limited clinical exam. Based on this information, the panel of dentists will make a non-binding recommendation on the case.
If you would like to start the mediation and clinical peer review process, please fill out the Request for Review of Dental Services Form, print and return it to the address noted.