COVID-19 Toolkit

Updated ​8:30am, March 2​4, 2020

COVID-19 Coding and Billing Interim Guidance from the ADA

HIPAA and Use of Telehealth Remote Connections
Effective immediately, a covered health care provider, including dentists, whot wants to use audio or video communication technology to provide telehealth to patients during the COVID-19 nationwide public health emergency can use any non-public facing remote communication product that is available to communicate with patients. The Office of Civil Rights (OCR) is exercising its enforcement discretion to ​NOT impose penalties for noncompliance with the HIPAA Rules in connection with the good faith provision of telehealth using such communication products during the COVID-19 nationwide public health emergency. This exercise of discretion applies to telehealth provided for any reason, regardless of whether the telehealth service is related to the diagnosis and treatment of health conditions related to COVID-19. For example, you may provide telehealth services in the exercise of your professional judgment to assess or treat a dental issue.

Under the Health and Human Services notice, you may use popular applications that allow for video chats, including Apple FaceTime, Facebook Messenger video chat, Google Hangouts video or Skype, to provide telehealth without risk that OCR might seek to impose a penalty for noncompliance with the HIPAA Rules related to the good faith provision of telehealth during the COVID-19 nationwide public health emergency. Providers are encouraged to notify patients that these third-party applications potentially introduce privacy risks, and providers should enable all available encryption and privacy modes when using such application. However, Facebook Live, Twitch, TikTok and similar video communication applications are public facing, and should NOT be used.

As this is an evolving situation, Illinois dentists and patients seeking news and updates should visit:

For information about how you, your workplace and community can prepare, please visit Preventing COVID-19 Spread in Communities.  For general questions about COVID-19, call the hotline at 1-800-889-3931 or email

The ADA is recommending that dentists nationwide postpone elective procedures in response to the spread of the coronavirus, COVID-19, across the country. Read full story here.

“The American Dental Association recognizes the unprecedented and extraordinary circumstances dentists and all health care professionals face related to growing concern about COVID-19,” according to the March 16 statement from ADA President Chad P. Gehani. “The ADA is deeply concerned for the health and well-being of the public and the dental team. In order for dentistry to do its part to mitigate the spread of COVID-19, the ADA recommends dentists nationwide postpone elective procedures for the next three weeks. Concentrating on emergency dental care will allow us to care for our emergency patients and alleviate the burden that dental emergencies would place on hospital emergency departments.